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- The player from Germany had requested a withdrawal prior to submitting their complaint.
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The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department.
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The player from Germany had requested a withdrawal prior to submitting their complaint. The player from Germany had been waiting for a withdrawal for less than two weeks. The player from Ireland had been waiting for a withdrawal for less than two weeks.
